Terms of use

Use of the site

The global site serves international customers. Orders are shipped only to addresses in Japan, excluding Okinawa.

Availability

Availability is synchronized with our Japanese shop. If an item cannot be safely verified, it remains unavailable. Sales will open after final inventory and payment checks.

Payment and shipping

Payment is by card through Square only, in Japanese yen (JPY).

• We ship only to addresses in Japan, excluding Okinawa.
• Standard shipping: JPY 600. Size 160, for certain bulky items such as rods and hard bags: JPY 1,500. Size 200, for items such as longer rods: JPY 5,000. The applicable fee is shown on the product page.
• When several items are purchased in one order, the highest applicable shipping-size rate is charged once.
• We normally ship within three business days after payment confirmation. We provide a tracking number when shipped. Saturdays, Sundays and Japanese public holidays are not business days.
• If a parcel cannot be delivered due to prolonged absence, an incorrect address or refusal, the carrier returns it after its holding period. You are responsible for any requested reshipping costs. Please check tracking and collect your parcel before the holding period ends.

Cancellations, changes, returns and exchanges

After an order is confirmed, we immediately start preparing it for packing and shipping. We do not accept cancellations, changes, exchanges or returns due to a change of mind or other personal reasons.

• For a problem for which we are responsible, such as a wrong item or an initial defect, contact us within three days of delivery, counting the delivery date as day one.
• Contact us before returning an item or requesting an exchange. We cannot accept returns or exchanges without prior contact.
• For returns or exchanges caused by a product defect or an incorrect shipment for which we are responsible, we cover shipping costs. After contacting us, return the item with shipping charged to the recipient.
• We do not accept returns or exchanges due to a change of mind or other personal reasons.
• We sell used items: check the condition on the product page before purchasing. If a defect or missing part is materially different from the description, contact us promptly after delivery. We will check the problem and product condition before proceeding.

For returns or exchanges, first contact lounge_web@tackle-lounge.jp or +81 50-1720-6023.

Language

Information is available in Italian and English. Please contact us before ordering if you need clarification about a product or purchase conditions.