Japanese seller information

Seller

Company name: OHANA SPORTS Co., Ltd.
Representative: HIROYA YAMASHITA
Shop: TACKLE LOUNGE Global Shop
Website: https://tackle-lounge-global.com/

Registered office: 26-10 Harashinmachi, Ageo, Saitama 362-0016, Japan.

Web shop: Takayama Building, 2F, 3-8-3 Nakazuma, Ageo, Saitama 362-0072, Japan

Telephone: +81 50-1720-6023
Email: lounge_web@tackle-lounge.jp
Support: Monday–Friday, 10:00–17:00 Japan time. Closed Saturdays, Sundays and Japanese public holidays.

Japanese secondhand dealer licence: Saitama Prefectural Public Safety Commission, no. 431060061111（埼玉県公安委員会 第431060061111号）.

Prices and costs

Product prices are shown in Japanese yen (JPY), including Japanese taxes. Shipping costs are added and shown before order confirmation.

Payment is by card through Square only.

To prevent fraudulent orders or identity misuse, we may contact you by telephone to verify your identity, for example on a first purchase, a high-value order or when verification is considered necessary.

Delivery

• We ship only to addresses in Japan, excluding Okinawa.
• Standard shipping: JPY 600. Size 160, for certain bulky items such as rods and hard bags: JPY 1,500. Size 200, for items such as longer rods: JPY 5,000. The applicable fee is shown on the product page.
• When several items are purchased in one order, the highest applicable shipping-size rate is charged once.
• We normally ship within three business days after payment confirmation. We provide a tracking number when shipped. Saturdays, Sundays and Japanese public holidays are not business days.
• If a parcel cannot be delivered due to prolonged absence, an incorrect address or refusal, the carrier returns it after its holding period. You are responsible for any requested reshipping costs. Please check tracking and collect your parcel before the holding period ends.

Cancellations and changes

After an order is confirmed, we immediately start preparing it for packing and shipping. We do not accept cancellations, changes, exchanges or returns due to a change of mind or other personal reasons.

Returns and exchanges

• For a problem for which we are responsible, such as a wrong item or an initial defect, contact us within three days of delivery, counting the delivery date as day one.
• Contact us before returning an item or requesting an exchange. We cannot accept returns or exchanges without prior contact.
• For returns or exchanges caused by a product defect or an incorrect shipment for which we are responsible, we cover shipping costs. After contacting us, return the item with shipping charged to the recipient.
• We do not accept returns or exchanges due to a change of mind or other personal reasons.
• We sell used items: check the condition on the product page before purchasing. If a defect or missing part is materially different from the description, contact us promptly after delivery. We will check the problem and product condition before proceeding.

For returns or exchanges, first contact lounge_web@tackle-lounge.jp or +81 50-1720-6023.